Returns will be processed under three different circumstances:
New, Unopened, and Unused Items:
You may return most new, unopened, and unused items postmarked within 15 days of delivery, complete with original packaging (including box & sealed vinyl) and sales invoice. All shipping charges are nonrefundable, and refunds are subject to a 15% handling and restocking fee of the total purchase price. Please be advised that the return shipping cost is Buyer’s responsibility and nonrefundable.
Undeliverable or Refused Packages:
If the product is unable to reach you and returns to the warehouse, you will be credited the original item price; however, please note that a 15% handling and restocking fee of the total purchase price and a return shipping fee will apply.
Incorrect or defective items may qualify for an exchange; if you believe that your product is in such condition, please notify us within 48 hours of receipt and send it back to us as soon as possible. Please do not discard any packaging materials or items as they are needed for further investigation and the product must be deemed defective before they can be exchanged. Once we have received the item and deemed it acceptable upon careful inspection, we will send you a replacement at no charge. The return shipping cost is Buyer’s responsibility and non-refundable.
*We will not accept any returned merchandise without a valid sales invoice.
*There will be no return/refund services available for international shipping due to government security issues and high shipping rates.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. As the delivery of your order is beyond our control once your order leaves our facilities, we cannot assume liability for late deliveries, regardless of the delivery method you specify. During peak periods delivery times may vary.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
For all other inquiries, please refer to our Contact Us page and send us your questions.